The result is predictable. In 2025, 24.8% of internet users in Serbia went online to print official forms from public administration websites (Statistical Office of the Republic of Serbia). People have access. They still end up with paper.
What we are building
A simple, mobile-friendly web guide. The user answers three questions (Do you have an ID card with a chip? A card reader? A smartphone?) and gets one clear path, step by step, in plain Serbian, with annotated screenshots.
AI plays a deliberately narrow role. Users can describe what they need in their own words, for example "I need a birth certificate for my child", and AI matches them to one of our verified paths. AI chooses. It never writes instructions of its own. When the subject is a government procedure, a confident wrong answer is worse than no answer at all.
The team
Lidija Abović, team lead: scope, content, user testing and pitch
Milica Petrović, design: accessible interface with large type, high contrast and one action per screen
Filip Lubinić, code: builds with Claude, reviews, integrates and deploys
The result on October 7
A live, public web guide with a working decision tree
Two complete paths: username and password, and the ConsentID app. The certificate path links to the official source.
AI matching from plain-language requests to verified paths
At least one live test with a person who does not yet have an eGrađanin account
How we get there
Before the event: one of us goes through registration end to end and captures every screen. That becomes our source material, so no step in the guide relies on AI guesswork. We also recruit two testers who are not yet eCitizens.
Opening hour: we write one sentence defining exactly what will exist by the end of the day, and hold to it.
Build: Filip builds with Claude from a prepared spec, Milica designs the screens and Lidija writes the paths in plain language. Only one person touches the code.
Test: a real user goes through the guide while we watch where they get stuck, then we fix it.
Scope freeze: after the test, no new features. Only polish, a second test and deployment.
Demo: we show a person going through the guide, not slides about it.
Principles
Clearly labeled as an unofficial community guide, with a link to eid.gov.rs on every page. Every step is dated, for example "Verified October 7, 2026". No personal data is collected. Open license.
The AI Collective is a global non-profit building the human layer for the AI era. We unite 200,000+ leaders, builders, and stakeholders across 100+ forums worldwide to democratize the frontier, build trust, and coordinate how society navigates the rapid acceleration of technological progress.
All attendees and organizers at events affiliated with The AI Collective agree to our privacy policy and are subject to our code of conduct.
